Error 401 - Unable to access services API developer portal

[PandaCommandaa]

A few weeks ago I was granted Customer User and API Developer permissions to SNTC via the CSAM as per the Services API User Onboarding Process documentation. According to that documentation, I should now be able to access the Cisco API Developer Portal to register applications. When I log into the developer portal, I keep receiving the error:
"401 

Your session has timed out

To continue please log in at cloudsso.cisco.com/
"

When clicking on cloudsso.cisco.com, I just get send to a page that just says "cloudsso is live cloudsso1 is live"

How would I go about fixing this issue? My Delegated Administrator has shown me that they have indeed granted me the permissions as per the documentation. 

[kaptanej]

Hi Adrian , 

I am the in-charge of this post and I will be assisting you on this issue . 

Could you please provide the following details in PM (private message) so that we can proceed further on the issue : 

• Company Name 
• Customer Name 
• Customer Email Address
• Customer CCO ID 
• Contract Number 

Thanks & Regards, 

Kapil Taneja 

[JMM-Pfizer]

I have the same issue. 

[tsayyed]

Hi,

I am the in-charge of this post and I will be assisting you on this issue . 

Could you please provide the following details in PM (private message) so that we can proceed further on the issue : 

• Company Name 
• Customer Name 
• Customer Email Address
• Customer CCO ID 
• Contract Number 

Thanks & Regards, 

Tahereem Sayyed

[LonThompson]

I have this same issue.  I will DM you.  Would be helpful to post the fix here.

-Lon.

[dahmed]

I have the same issue. Please let me know if there is a known fix. Thanks.

[PandaCommandaa · Accepted solution]

For those that are having the same issue, I haven't been able to find a fix for the direct link to the developer portal, but I have found a workaround. 

Sign into the direct link to the Cisco developer portal at https://anypoint.mulesoft.com/apiplatform/apx/#/portals and when you get the 401 error, go to the home page of the website at https://anypoint.mulesoft.com/, then you can go to API Manager under Manager Center which will take you into https://anypoint.mulesoft.com/apiplatform/apx/#/portals but bypass that 401 error. I don't understand why going directly to the site throws that error but at least these steps will get you in and let you start using the APIs there. 

[LonThompson]

Thank you for the reply Adrian. After a while of messing with it, I accidently discovered the same work-around. Great post, it will help many people.
-Lon.

[dahmed]

Thanks a lot Adrian. This solution works

[Jon Chiu]

I'm looking for the solution on exactly the same issue, and you're the best one   (( Lamo