Smart Net Total Care Portal and Collector Discussions

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I was recently given permissions to access the SNTC portal as a Customer User. I received an email saying access was granted and that It can take up to 24 hours for the SNTC portal to recognize the new role assignment. It has now been >24 hours. and ...

Hi,We have tried to install a new collector to replace the old one as part of a datacenter move.We installed 2.9 and had it working. After a GUI upgrade did not work, we tried a manual cli upgrade to 2.9.1.  The GUI is not available now, we still hav...

When trying to access the Smart Net Total Care portal at, which had been working, I am continually presented with this page: When I click on "Register Now," it brin...

I have installed CSPC 2.9 and have registered on the SNTC site but I am unable to create an entitlement file. When I click on the link, nothing happens. I have tried Firefox/Chrome with the same result. If I try to "register the collector without reg...

kerrar by Beginner
  • 3 replies
  • 0 Helpful votes

I'm attempting to automate the discovery of devices into Cisco CSPC, Common Service Platform Collector.  I've written scripts which take the inventory from our management platform (Prime) and from the CSPC Portal on and creates a Mi...


HiI am unable to apply the patch. Below is the error. [Fri Oct 1 10:45:12 NZDT 2021] Apply TCL Called with arguments "SP" and ""[Fri Oct 1 10:45:12 NZDT 2021] Inside existence of status db[Fri Oct 1 10:45:27 NZDT 2021] Parsing ...

scottyd by Beginner
  • 6 replies
  • 0 Helpful votes