Hello. Our configured Delegated Admin has left the company and I would like to reassign the DA role.
Forum Posts
Hi all, tried doing a search, but it comes up as I don't have permisions, so sorry if this has been asked before. My reports are stuck in a "pending" state. Has been for over 24hrs. Is there any way to delete, or requeue the reports?Thanks!
Resolved! CSAM Issue
Hi team, My customer is trying to assign CBRAdmin access to my company but he is facing some CSAM issues. At CSAM, he accepted and assigned the legal agreement but it seems the tool doesn't recognize that, it never goes to CSAM home page, always redi...
When registering (the trial option) it fails after approximately 10 min with error message:"Applying trial license on CSPC timed out. Please try Again"I tried it several times with same result. Attached are some screenshots showing the problem and al...
I created Quote(OIP), but the Bill to ID is wrong, so I need to correct it. How do i change 'Bill to ID' ?
hello,i have deployed a new instance howeverit doesnt appear the built in user "admin" has permission given under the file /etc/ssh/sshd.config to directly log into the CLI (putty).the instructions in the guide mention to be sure to connect to the ad...
While accessing the Request Smart Account page it says to try later in 15 minutes then it says forbidden. I have tried from different computers and browsers and had not succeeded. And I can not open a new case by this reason also. Is there anybody so...
I am unable to login to SNTC. According to the admin that granted me access, it shoulkd work (I've seen it and it should).When I click on "register" it gives me this message:"Redirecting It appears that you already have access to Smart Net Total Care...
Hi there, My customer has some devices covered by partner's support (PSS). At the customer inventory, the information about these devices do not show information like: contract number, service level, start date and end date, at the "Contract No" colu...
I was referred to put in a discussion here by Cisco TAC. I have associated two new users with our Smart Account, however they can’t access the Portal.When trying to reach the Cisco Smartnet Portal (https://services.cisco.com/) both users are getting ...
Dear Team, I just register at https://apiconsole.cisco.com/ a new client to utilise https://apx.cisco.com/ccw/renewals/api/v2/isv/cm/search/lines api. Even though I am authenticating correct myself to https://id.cisco.com/oauth2/default/v1/token, an...
Hi Support.I am having an issue within the STNC portal where my uploads are not showing up. On the appliance end, I am seeing successful uploads, but nothing ever shows up in the portal.I have been through and cleaned up an old entitlement, which I t...
Hello team, a client of ours, is trying to use the services API to view the hardware inventory.Every time they try to view the hardware inventory, the API sends the following error message{"state": 403, "message": "Invalid entry request", "reason": {...
Hi there, My customer's original DA left the company. Can you help to assign a new DA, please? Best Regards
Resolved! Cannot delete CSPC entitlement
Hi SNTC support.I had an old instance on CSPC which failed. It was our initial install. It stopped working after a VM reset. We were then unable to locate any of the passwords that were used to install it to login via the console. I have provisioned ...
