I was recently given permissions to access the SNTC portal as a Customer User. I received an email saying access was granted and that It can take up to 24 hours for the SNTC portal to recognize the new role assignment. It has now been >24 hours. and ...
Forum Posts
Hello I am trying to confgure the DA for a customer, but I am requested the party ID. How do I get this party id? Thank you Marcos
Hi,We have tried to install a new collector to replace the old one as part of a datacenter move.We installed 2.9 and had it working. After a GUI upgrade did not work, we tried a manual cli upgrade to 2.9.1. The GUI is not available now, we still hav...
Please, I am looking for public information to share with the customer where it indicates that SMARTNET delivers a subscription contract and online support provided by SMARTnet - CISCO, but PSS does not.It is required as mandatory to submit a quotat...
Resolved! SNTC Portal registration e-mail problem
Hi, I am trying to register to the SNTC Portal but I don't receive registration email. Can you help me? Thank you,Nikola
Hello, I have been trying since yesterday to register on the SNTC portal but the verification e-mail doesn't arrive, even though everything is done correctly (valid S/N and contract). I have tried the same process at least 5 times. Can you please ass...
CSPC unable to login to GUI, but ok via CLIHello everyone .We had after 90 days of password policy to reset 3: Admin, root and CollectorLogin and they were successfully reset. We accessed the box via SSH without any problems.However, the GUI password...
When trying to access the Smart Net Total Care portal at services.cisco.com, which had been working, I am continually presented with this page:https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo When I click on "Register Now," it brin...
I have installed CSPC 2.9 and have registered on the SNTC site but I am unable to create an entitlement file. When I click on the link, nothing happens. I have tried Firefox/Chrome with the same result. If I try to "register the collector without reg...
Hello, I have a customer with a redirection bug. Please reply to this thread and I'll pm you the details. Thank you for your time.
I've seen similar posts recently, and am running into the same issue while trying to register for SNTC. I go through the steps to register and get stuck at the confirmation e-mail screen. I've checked our security suite and never see a message coming...
I'm attempting to automate the discovery of devices into Cisco CSPC, Common Service Platform Collector. I've written scripts which take the inventory from our management platform (Prime) and from the CSPC Portal on service.cisco.com and creates a Mi...
I'm trying to verify email and I never receive it. I've re-sent multiple times. Not appearing in Spam filters, so assume issue must be elsewhere. Is there a way for someone to check on this?
HiI am unable to apply the patch. Below is the error. [Fri Oct 1 10:45:12 NZDT 2021] Apply TCL Called with arguments "SP" and "sp-30.2.1-1-0-lnx64.zip"[Fri Oct 1 10:45:12 NZDT 2021] Inside existence of status db[Fri Oct 1 10:45:27 NZDT 2021] Parsing ...
Unable to discover my FP2110 using SNMP with CSPC 2.9.
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