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Error when opening support case in SNTC Portal

appAdministrator
Level 1
Level 1

‎04-12-2018 10:53 AM - edited ‎03-12-2019 07:44 AM

Customer is unable to initiate a TAC case from the portal. Please see screenshot error message. GlanError.png

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Suchita Shewale
Cisco Employee
Cisco Employee

‎04-12-2018 11:32 AM

Hi,

 

Is this error encountered for any particular device or is this consistent behavior?

We are analyzing the issue and will get back with the update.

 

Regards

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Suchita Shewale
Cisco Employee
Cisco Employee
In response to Suchita Shewale

‎04-16-2018 06:45 AM

Hi There,

 

Can you please try creating the support case for a device that has active contract coverage?

As per the design, the Create Support Cases feature works for the devices that are covered with contract.

 

Regards

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