Hi, my understanding is that feature requests should be submitted via the feedback form on the SNTC portal (top right icon looks like a megaphone). However, this form is limited to 240 characters which makes it practically impossible to provide de...
Forum Posts
Hello, When we try run an Discovery with IP address they return the error : SNMP Unreachable or Incorrect.snmp community is configured on our switch and in CSPC collector credential is correctly configured. We have already made ping test from switc...
Hi there, I was updating our collector from 2.5 to the newest 2.7. I followed the documentation and patched it via linux shell to add the "Software Updates" on the GUI. After that I started the update and it kept stuck at the "Apply in Progress" st...
My main collector has been trying to perform a scheduled upgrade from 2.7.3 to 2.7.4 for some time and would fail due to the need for software download authorization. Today i manually set off the upgrade and was requested to accept the download agre...
When I try to grant LOA access to my user this message appears: " The user role has been updated. Please reload the page to fetch the latest information." What I need to do? Because I tried to reload the page and nothing happens.
Resolved! Delegated Admin Change
Hello, Our previous sole administrator has left the company. Please could you contact me to change this over. Thank you
Hi, My Name is Jef***, the CCO id partner sup***. I need help to associate my partner id with the client's smartnet. When trying to bind and give CBR admin permission of the error and shows the partner id associated with another client, it should...
I am trying to use "Inventory Collection Delta Beta" but when it shows me the 2 columns of snapshots that all have the same name and no timestamp: CSP0001234567 ( ) How do I get the timestamps to show up between the parens? Thanks, Howard
Resolved! Discovery via Jump Host
Hello, Is it possible to setup CSPC to discovery devices via a jump host? I have configured a jump server and it tests successfully but when running a discovery for switches/routers that are only accessible via SNMP through the jump server, discove...
Hello, I'm trying to import a seedfile, everything seems to be all right but I've got a strange result and nothing is imported. What I'm doing; - Create a seedfile with the format required - Import the seedfile in the directory ...
Resolved! SNTC Software Alerts
Hi, I recently got the report for our Network devices from SNTC portal. I see a list of software alerts for our devices. Is there a way we can send alerts regarding bug info to our email ? Thanks, Vishnu
All, The sole DA for our account left the company without selecting a new DA, and for now, we're stuck trying to get a certificate for a collector, but need a DA to allow it. Can anyone post any suggestions on how to get a new DA assigned since th...
Hello, We have created Custom Inventory Report in SNTC portal, but SNMP SysLocation info for access points is not available, it's empty. Could you please advise what additionally configurations is required? In our WLC we have already specified locati...
Resolved! CSPC Email setting configure
Hello, We would like to configure GSPC Email settings, please advise what user name/password we should enter, is it admin credentials used to access CSPC? What email sender IP address we should configure in our SMTP server? it should be collector's ...
Hi, I would like to schedule a report as a csv file but we can't select csv, is it possible ? Actions - Schedule Reports - Custom Inventory Report (view screenshot) However, if we go through : Library - All Hosts - Export, we can export to csv ...
