Smart Net Total Care Portal and Collector Discussions

  I've experienced this issue for two different collectors and two different customers in the past few weeks. The inventory uploads are configured to automatically upload after the data collection is done (as part of data collection profile). Accordi...

Upgrade still hanging up in Apply-in-process . . .   I ran the command to change the status and then restarted the upgrade from CLI.  ?? am i just restarting the 2.7.4 download/upgrade or is there a 2.7.3.2 that i should be running ?  I can't find th...

I have multiple devices on the same subnet with different SSHv2 ID and password combinations.  Devices x.y.z.1-3 use one set and devices x.y.z.4-254 use another; the former uses the same ID/PW combination as all my other devices do.  So I set up my D...

Hi Team, I tried upgrading our CSPC to 2.7.3.2 from 2.7.2, but its not happening. When I click on "upgrade now" and then "continue"...it says "Initiated installation of package". After few minutes the "upgrade now" option highlights again. It does no...

Hello, i got some issues on my SNTC. I registered devices and everythings seem to work fine but module information does not show up. can you please tell me how to add modules so that i can check module info on sntc? thank you

how does the warranty work on a chassis. Does it cover any or all sub-components on a 6500 or 4500 chassis?  i see a few modules on my chassis marked as not covered.   thanks  

Hello,   Version Number : sp-30.0.4-0-0-lnx64 Status : Apply-in-progress Start Time : Apr/09/2018 16:38:16 End Time : -   I've already tried to set the status as "apply-failed" to restart the installation process but without any result.   Any idea?  ...

Hi Team,   I need assistance as I am having issue accessing the CSPC (v2.7) portal via GUI.  The error I am getting is as following:   Your IP Address has been temporarily blocked as we are detecting malicious activity. Please try later. ...