Hello Robert,
Thank you for reaching out to Cisco.
I have reviewed the SR you shared and it looks that it is not directly related to the Smart Net Total Care topic.
Please keep in mind that this community is specifically for topics related to it. I recommend opening a post with the correct topic/team you require assistance with, or alternatively, you can open a TAC case with the entitlement team for any clarification regarding contracts information.
Best Regards,
Jesus
