I can not access to Request Smart Account page

ep-kz-helpdesk-astana · ‎06-28-2023

While accessing the Request Smart Account page it says to try later in 15 minutes then it says forbidden. I have tried from different computers and browsers and had not succeeded. And I can not open a new case by this reason also. Is there anybody solved this issue?

dbourai · ‎06-29-2023

Hello,

Good day to you!

I have acknowledged this post. This seems to be a generic issue and might not be related to specific SNTC portal.

However, please clear cache and cookies and try incognito mode as well.

Meanwhile please share your company name and party ID over the Personal message.

Thanks and regards,

Devashish Bourai.

ep-kz-helpdesk-astana · ‎06-29-2023

Hello Devashish Bourai,
Good day!

dbourai · ‎07-06-2023

Hello,

Following is the resolution-

The customer's CCO ID was not associated correctly with their Contract and hence was directed to web-help@cisco.com for the validation of their CCO ID.

For any further query, please reach out in the Personal Message.

Thanks & regards,
Devashish Bourai.