Issue with CSAM Tool - Unable to Grant External Access

[lucasaraujo]

Dear All,

I hope this message finds you well.

We are trying to use the CSAM tool to grant external access to a user, but we are encountering an issue that is preventing us from proceeding. Specifically, we are unable to click on the checkbox and subsequently provide the CBR admin role.

Please follow the image attached for further details.

Thank you for your assistance in resolving this matter.

Best Regards,

[adias]

when you say "we" you mean you personally is the delegated administration and is having that problem ? additionally the picture is too blurry and small to identify what it says from my side

[lucasaraujo]

Hello @adias .

We are a Cisco partner that manages other end customers through our Portal SNTC.

When we need to gain visibility into the end customer's portal, we typically grant CBR admin access via CSAM with the Customer Administrator (CA) of the account in CSAM.

I am aware that in some cases, the LPM team from Cisco handles this process internally.

I'm just opening this case to see if it's possible to move forward with this process again. If so, I will send the end customer's portal information and our user details to grant the CBR admin role.

Best Regards,

[adias]

Ok so you means the company (DA) delegated Administrator in CSAM for one reason or another is not able to assign the role of CBR.

There is no longer an organization team of CSS or LPMs doing onboarding or intermediating SNTC/CSPC for TAC or the Cisco.com tools like CSAM, CCO profile and so on. in here you may call an post request.  If the DA which by EULA is the only one that can assign those external roles to Partners. He is the one if having a problem needs to open a CASE if he has smart assist contract or pursue that support here by giving authorization of access and or troubleshooting the problem. That request needs to be initiated by the DA

[lucasaraujo]

Hi @adias 

Thank you for your response.

I will request that the end customer, who is the Delegated Administrator (DA), open a case here.