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Issue with CSPC Upload

asytnik
Level 1
Level 1

‎05-07-2018 06:47 AM - edited ‎03-12-2019 07:47 AM

Greetings,


Last week we were helping a customer with on-boarding and discovered an issue where the CSPC says Success on an Upload, but no data is actually presented to us on the Portal. 

 

I have checked "Upload Processing" on the Portal, and that also seems to show success.

 

We discovered and collected data on about 130 or so devices, however only 7 are shown in the inventory on the Portal.

 

Can you please assist in where we could begin to troubleshoot this further? If you need private info from me please send a PM.

 

Thank you,

 

 

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Suchita Shewale
Cisco Employee
Cisco Employee

‎05-07-2018 07:10 AM

Hello Anthony,

 

Please send customer and inventory details along with a few missing device IP/serial number.

You may send these details via private message.

 

Regards,

Suchita

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