This error occurred to me when I want to check the updates, I already have the version 2.7.4 but I want to fix this bug because in the future I will need upgrade eventually. And I can ping all these IP adresses. 72.163.7.113 (TCP 443) concsoweb-prd...
Hello, Instance numbers are showing up on Custom Inventory reports for one of my customers but not all Instance ids are showing for all non-incumbent contracts. Why are instance numbers missing for some devices but not others? I have some example...
CSPC version : 2.4,Upload ran in CSPC management console successfully,Ports/protocols enabled.OK,Time sync .OK But no upload shown in the SNTC time .Please advise as soon as possible. Thanks!
Buenos días, Equipo Por favor su ayuda para validar en el portal SNTC como puedo nuevamente seleccionar el inventario principal y lograr ver todo el inventario del cliente, ya que me muestra deshabilitada la opción, esto ocurre debido a la creaci...
How do I upload the device inventory from the CSCP collector to the Smartnet Total Care portal? Are there steps?
Buenos días, hace una semana el cliente me concedió los accesos de CBR como partner para visualizar sus equipos en el portal. Hasta la fecha aún no visualizo su inventario, solo me aparece en el portal SNTC la empresa en la que laboro mas no me apare...
What do I enter for the "credential name" ? I haven't seen that before for SNMP.
Which of these do I install? or both? Collector patch to upgrade to CSPC 2.7.4 collector_2.7.4_Build-103.zip 03-MAY-2018 1059.36 MB Network size dependent on Collector image (New Install) Collector-2.7.4-B-36.ova
I attempted to Register my account, by way of adding my cisco account, contract number and serial number. It stated that an email was sent to my Delegated Administrator, but I am the delegated Administrator. I am not sure why I am not able to registe...
Attempting to upgrade my CSPC VM via the admin shell fails. Here is the results of the 'upgrade' command: admin# upgrade Version Description-------------------------------------------------------sp-30.0.4-2-0-lnx64 Collector patch to upgrade to CS...
Hi Everyone, My question is fairly simple actually. My CCO ID is my personal email (as it is tied to my certs and so on). My account was associated to my organization's account, and I had received an email that I was able now to access the portal....
Buenos días, Equipo Por favor su ayuda para validar en el portal SNTC como puedo nuevamente seleccionar el inventario principal y lograr ver todo el inventario del cliente, ya que me muestra deshabilitada la opción, esto ocurre debido a la creación...
Good Afternoon, When I try to upgrade the collector this message appears: What I need to do?
I have tried to create SNTC account for our company, we have a valid contract and SN that belongs to the contract mentioned but we got reject access from a representative after registering in the following link https://www.cisco.com/web/smartservice...
Dear Support Community, I'm trying to upgrade my collector via the GUI. The Software Update tab is telling me that there is an available update. See screenshot below. When I do click on 'Upgrade now', nothings happens. The Upgrade manual says that...
