LOA Confirmation

[Cisco SmartNet]

Hi there,

How can I confirm that I have the LOA on the portal? Because I already have the LOA from some customers but when I generate a "Support Coverage" report from them, I see "Covered (Coverage Status Not Visible)". As in the image attached. Is there another way to confirm that the LOA is working? Where can I see that information?

[Suchita Shewale]

Hello There,

Can you check Custom Inventory report, whether you see the LOA privileged information (Service Level, Service program name, Service end date and Install-at site address) for the devices that you do not own the coverage for?

Regards,

Suchita

[Cisco SmartNet]

Suchita, look (image attached) how appears the "others" devices (2 switches), all blanked. 

[Suchita Shewale]

Hi There, Can you please look up these devices under Online Custom Inventory Report and verify the LOA details?

Regards,

Suchita

[Cisco SmartNet]

Hi Suchita,

Custom Inventory Report image is attached.

Thank you