Hello, Per the Cisco support article https://www.cisco.com/c/en/us/support/docs/services/sntc/portal_administration.html I need assistance to assign new DA role to my profile. The old DA left and we currently do not have one. I have verified that ...
Forum Posts
Hello All, We have several Smartnet accounts with Cisco and I have registered as the DA for my company. I assigned myself as a customer administrator and I’m getting an error when logging into the sntc Portal. You do not currently have access to Sma...
K9 Acceptance in progress after attempting upgrade
Hi, I have a customer collector V2.7.3 that I manage, following the announcement of the Cisco Collector Vulnerability, I have tried to initiate a upgrade to V2.7.4.6 however when I click on the upgrade button, nothing happens, nothing happens if I ...
When trying to upgrade, because of CVE-2019-1723, gone a week and download stuck: admin# show download..........Version : sp-30.1.1-2-0-lnx64Download Location : -Status : DownloadingStart Time : Mar/18/2019 10:50:02End Time : -Reason For Failure : --...
The next appear when I try to do an Upload: "A connectivity exception occured while processing the request. The Exception is :: HTTPs TransportMode has Failed Connection to https://nettools-upload.cisco.com refused" Do you know what the issue could...
Hello, My customer couldn't give me LOA access, what I need to do?
Resolved! Upload processing delays
Hello, Are there problems on the back end processing servers at the moment? I have an upload that has been stuck for over 12 hours in processing state. Looking back at my upload history I see up until March the uploads usually finish processing a...
Resolved! Collector not seen in portal
Hi I have deployed our collector and have discovered devices and uploaded successfully to Cisco, but no information is seen on the portal. Please can someone help?
Good morning, In this case I need to change the status of active alerts to any other, so that at the end of the solution of any alert, I can change the status to know that it is already solved. But at the moment of changing them from Active to Ignore...
Is it possible to create a chart in the CSPC Portal to show devices discovered over time? It appears as though not all data points can be used to create a chart (or I am just missing it somewhere)Thanks!
Resolved! Upload Processing
I've did discovery and collect data at SNTC application but in the Portal the status about this collect is Received, I did another collect and the latest change to status bypassed. Am I doing something wrong or forgot any step? Thanks.
We have a customer who wants to remove the 3rd party devices from being discovered. We added the list of IP addresses to the "do not manage devices" list, yet they are still showing up. Is there a second step?
Hello. I'm delegated administrator for my company. I want to give access to resources (in particular some reports and PSIRT Alerts) in SNTC database to another person from my company. The person would register new API app too and make calls for the a...
I could not get the CSPC to display its webpage. So I rebooted the applicance in VMware. When it came back up, it will not complete the boot process but dumps out of boot-up into a limited Linux shell that is asking for the root password in order to ...
