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297
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5
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4
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Log In issue

jaoh
Enthusiast
Enthusiast

Hi,

I am trying to log into the SNTC (Smart Net Total Care) tool but I am keep getting this error(attached). 

According to our our admin, my CCO(jason.oh@itssus.com) has been approved to use the SNTC tool 

Please help. 

 

Thanks, 

 

 

Jason

Screen Shot 2022-08-22 at 2.56.47 PM.png

4 Replies 4

aibhatna
Cisco Employee
Cisco Employee

Hi Jason,

Good day to you! We are looking into the issue you posted. We would request you to share below mentioned details in personal message for further assistance:

Party ID:
Company Name:
Contract Number:

Thanks & Regards

Aishwarya Bhatnagar

What is the Party ID? CCO? 

aibhatna
Cisco Employee
Cisco Employee

Hi Jason,

Party ID means, specific identification linked with the account. A party id is associated with a particular company and is used check roles, check the DA and to check company user association.

Also, ccoid is already shared "(jason.oh@itssus.com)". Please share the contract number as well. 

We have shared details in Personal Message as well, you can check it once from your end. 

Thanks & Regards 

Aishwarya Bhatnagar 

Hi Jason,

We have shared the required details in PM, please let us know how to proceed further on this.

Thanks & Regards 

Aishwarya Bhatnagar 

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