Lost access to SNTC via services.cisco.com

[fred.karlsen]

A collegue of mine had this problem a while back https://community.cisco.com/t5/smart-net-total-care-portal-and/lost-access-to-sntc-via-services-cisco-com/m-p/4494163

I used to be able to access SNTC with my Cisco user a while back. Now i only get redirected to this site when i sign in to services.cisco.com: https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo

The message i get is "You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access." If i then click "Register now" and "Sign in" i only loop back to the same site. If i click "Register now" and "Register" i get this error message: 

"Error

We encountered an error while processing your request. Please refresh this page or try again."

I have SNTC Customer User access activated when i go to id.cisco.com, Access Management and Smart Services.

I have the same contract numbers added to Services & Support as my collegues who are still able to access SNTC.

Can anyone take a look at this?

[agkher]

Hi Fred,

Please DM me the following details so that we can work to solve this issue-

Company Name-

Party ID-

Contract Number-

CCO ID-

Thanks,

Agrim

[fred.karlsen]

P.M. sent

[agkher]

Hi Fred,

Thanks for the PM, let me check on the details and update you accordingly

Thanks,

Agrim

[fred.karlsen]

Hi, do you have a status update for me ?
It's kinda urgent that I get this fixed.

[agkher]

Hi Fred,

We checked the CCO ID that you provided.

The CCO ID does not exists.

Please provide the correct CCO ID or the email ID via PM.

Thanks,

Agrim

[fred.karlsen]

I just sent my email in P.M.

[agkher]

Hi Fred,

Please let me know if you can now access the SNTC portal.

Thanks,

Agrim

[fred.karlsen]

Yes, now I'm not redirected.

Thank you very much for the help.

Can you share what the problem was ?

[agkher]

Hi Fred,

I looked onto your portal and saw that your CCO ID did not have access to the SNTC portal.

I went in and gave you the role of Customer Admin.

Thanks,

Agrim

[fred.karlsen]

Hi, still having issues.

Now I can login, but I don't see any of hour stuff in "Inventory and Segment" section in Global Filters....

[fred.karlsen]

It seems that the other users that is in the system does not see my user.

[agkher]

Hi Fred,

Can you please share the screenshot of the inventory and segment

Also, please share the CCO ID of the other users that cannot see your username.

Thanks,

Agrim

[fred.karlsen]

P.M. sent with pic of what I see and what my collegue see.