10-18-2017 11:05 AM - edited 03-12-2019 07:31 AM
I'm trying to gain access to the SNTC Portal to add/change users and I get a screen saying I don't have access. I understand that I need Delegated Admin to do this. The person who had access is no longer with the company so can I get my profile updated so I can add/update/delete users in TotalCare for our company? Thank you!
Solved! Go to Solution.
10-25-2017 06:46 AM - edited 10-31-2017 06:46 PM
Hey Mike,
Please see the SNTC portal administration and management guide:
https://www.cisco.com/c/en/us/support/docs/services/sntc/portal_administration.html
Thanks,
Taylor
10-18-2017 11:41 AM
10-18-2017 12:15 PM
10-19-2017 12:04 PM
I sent a reply for the requested information. I keep getting a "message delayed" when I send.
10-19-2017 12:10 PM - edited 10-19-2017 01:49 PM
Hi Mike,
Please excuse the error you are receiving here. Let's have you send the info to me and I'll pass onto Taylor.
Cheers,
Cheri
10-19-2017 12:50 PM - last edited on 10-19-2017 01:48 PM by Cheri Fairbrother
The former AD was RCO***. If we can have multiple AD's, could you please use myself MNE***, HHI***, and GRW***.
Thank You.
Mike
10-20-2017 08:39 AM
10-20-2017 09:08 AM
10-23-2017 10:18 AM
Hi Mike,
Please let us know if you need further assistance with this. If not, please mark accept as solution to close the conversation.
Cheers,
Cheri
10-25-2017 06:39 AM
10-25-2017 06:46 AM - edited 10-31-2017 06:46 PM
Hey Mike,
Please see the SNTC portal administration and management guide:
https://www.cisco.com/c/en/us/support/docs/services/sntc/portal_administration.html
Thanks,
Taylor
10-30-2017 06:41 AM
Another DA was able to allocate DA access to me, so I'm good now. Thanks. Mike.
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