New Customer in Portal is not showing

[Hugo Romero]

We uploaded data for a new customer but it is not showing any data on Portal, any ideas what is wrong?

Hugo Romero

[Jarrett Pomeroy]

Hello Hugo,

Could you please send me a private message with the Customer Name?

Thank you,

Jarrett

[Hugo Romero]

Hi Jarrett,

Just send you a private message. 

Thanks,

Hugo Romero

[Jarrett Pomeroy]

Hello Hugo,
It looks like these CSPCs are for PSS. I was not able to see any upload attempts made from the two Collectors. Can you please verify if the firewall rules are opened to allowed SSL traffic to Cisco for uploads?
72.163.7.113 concsoweb-prd.cisco.com Port: 443

From root CLI, you can run this command to get an idea if the ports are being allowed for uploads:
'wget https://72.163.7.113/ --no-check-certificate'

Thank you,
Jarrett

[Hugo Romero]

All ports open to: 72.163.7.113 concsoweb-prd.cisco.com Port: 443

See attachment to private email.