New Customer User - Unable to log into SNTC Portal

[Robin.Bishop]

I was recently given permissions to access the SNTC portal as a Customer User. I received an email saying access was granted and that It can take up to 24 hours for the SNTC portal to recognize the new role assignment. It has now been >24 hours. and when going to the link for Smartnet Service Connection, I get a page advising I do not currently have access. Please assist.

[vivekcha@cisco.com · Accepted solution]

Hi Robin,

We will help you to manually onboard. Could you please PM (Private Message) me the below mentioned details:
CR Party ID:
Company Name:
CCO ID of the user that needs to assigned role:

Contract Number associated with CR Party ID:

Thanks and Regards,
Vivek Chauhan

[Robin.Bishop · Accepted solution]

Hello, Please confirm this is our Private message. I am confused by your request. I am just being added as an additional user to an existing Smartnet Total Care Portal.

Thanks for your quick response