New DA issue

[Cisco SmartNet]

Hi there,

My customer nomited a new DA for his SNTC portal, but the new DA still not able to access SNTC portal, when he tries, shows the register page.

Can somebody help us?

Best Regards

[Justin Sprake]

Hello,

Can you please PM me the Company Name and CCO ID of the users who are requesting DA Access?

[Justin Sprake · Accepted solution]

Thanks for the details; I see that the user has been on-boarded as as DA but was not assigned any user-roles.

Please ensure that they complete the User-Role Assignment section of the CSAM tool. Details are available below:

https://www.cisco.com/c/en/us/support/docs/services/sntc/onboarding_guide.html