when looking at the SNTC portal we have a large number of devices showing the error "FAILED: SNAS validated data not available"Is anyone able to suggest a way to fix it so these devices are showing up properly? regards,
Forum Posts
Hello,When performing a GET request to get Contract detailshttps://apx.cisco.com/cs/api/v1/contracts/contract-details?customerId=XXXXXI get 200 OK but getting an empty dataset returned (see attached image). I have Customer user access but is there s...
Hi. Does anyone already have experience with Cisco CSPC collector version 2.9? Because it does not finish the collection, it results "failed"
Hi Team,Hope you all are fine. Can someone please help me, when I tried to open the SNTC portal and when I put credential, the SNTC portal page opens and after 2 secs it reverts me to the login page.
Hi,Does CON-SSNT Solution Support include access to TAC, HW RMA, and software/security updates. Regards
Hi everyone.My client is having trouble giving me permissions on CSAM of CBR User, Admin, and API develop. Even though we both have a contract associated with each account, when we click on the check box, a sign appears that says "It the checkbox for...
Resolved! Cannot access Contracts api in Mulesoft
Hello, I have API Developer role in apiconsole given by our DA but I cannot register an application to access Contracts in Mulesoft due to insufficient permissions?? Assistance would be much appreciated. Thanks,Eva
Every time we try to login to services.cisco.com we get redirected to Smart Service Connection page https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo. We have already registered to request access to the Smart Net Total Care portal. ...
Hi Team, We recently updated your devices in Solarwinds and tried to sync up with SNTC portal. During this process, the upload gets stuck in the "processing with cisco" status and I'm not sure if any manual intervention is required for this. As...
Hi AllI have done multiply Smart collects and have very little issue but on my current deployment on 2.9 im having alot of issues.The serials numbers are not coming back (i hav checked the settings all ok)and not all the devices are showing..? But wh...
Hi Team,could you please help me? I got an email from cisco that I got access to the SNTC portal, but when I put my credentials Cisco Services connection page open for 2 secs, and then it redirects me to the login page again.
Hello, team. Is there a possibility for a customer to receive assistance on the SNMP Community strings matter? He is having issues and we need to discover the telemetry to have the SNTC Portal up and running. Thank you for your help!
Resolved! Stuck in an SNTC Login Loop
Hi,I appear to be stuck in a login loop. After recently getting my CCO changed I lost access to all company access.Most of this has now been restored however I cannot access the SNTC Portal.When I first login it appears as if its about to connect to ...
Hello everyone, below I am producing an error in regards to the Connectivity Service between the portal and the Collector.Could I get assistance on troubleshooting as to why we're receiving this error? Thank you.
Hello, when I attempt to login to the SNTC portal, after I enter my user id and password, an empty sntc homepage is displayed, then, after 10 seconds I am redirected to : https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo please help...
