Smart Net Total Care Portal and Collector Discussions

We need to set up an addition  SSH/CLI login account that has a lot less privileges than the admin/Collectorlogin account (like read only or basic commands) . This is for security scanners to be able to scan the CSPC collector; this is done for most ...

CSPC installed, can collect inventory information locally, however, failed on upload information to service portal. Customer FW has been checked, did not see blockage (No drop or deny logs)Some troubleshooting steps have been preformed, please help.1...

i can't seem to find an answer for this in the posted documentation, although maybe i just haven't found it yet. what i am looking for is a way to set up a recurring job to send me the list of assets in our portal that come up on the expiring coverag...

Software Update status has been "Initiated" for days.  Current version: 2.9.1Available version 2.9.1.1 How to proceed?

Is there a way to group devices based on the services they provide? For example, we have a group of routers providing Internet Service to our customers. I want to mark these 5 devices as Internet. This is to ensure we apply Smart Net appropriately to...

Hi everybody, I have been having issues when I have generated Bugs Report, The process that I have been following is to generate report and said that the report was generated successfully but in Schedule Reports seccion the status was failed. Many ti...

Newly implemented CSPC collector, locally works fine and got all inventory information, however, failed on upload. Checked no FW blockage. Please help, thanks.

Had remote authentication working on 2.6 and when we migrated the settings to 2.9.1 remote users can't authenticate. LDAP and TACACS also do not work. Remote users are already setup. None of the services even try to reach out the the remote servers f...

How can I get the following email address mwfordenwalt@ra.rockwell.com to stop receiving the attached email?

I have a print that I can send via private message- IP CONFIGURED- NO PROXY- DOORS ARE RELEASED- IP PING WITHIN THE NETWORK OK- NO WEB ACCESS

I did a manual upgrade from 2.9 to 2.9.1 as it wasn't doing it though the GUI.  So now that I am 2.9.1 and I don't get the upgrade message anymore, I went into Software upgrades and then click on Get collection platform software updates as I want to ...

Accidently two uploads were started from my collector within 15 minutes of each other. Now the SNTC portal will no longer process any subsequent uploads. The status of the upload processing is "SILENCED" and I have no way to remove this. How can this...