New Inventory does not appear on the Partner Support Service portal

[memberson]

following an issue with the addition of a new Collector, Cisco advised the creation of a new Inventory on the Partner Support Service portal. The Inventory has been created but does not appear on the online portal. When created i downloaded the certificate and imported it into the on-prem Collector and upload a file containing two devices. The Inventory does not appear and the file upload failed.

[vivekcha@cisco.com]

Hello,

We are looking into the issue and will assist you with the query. Could you please Private Message me the below mentioned details to check further:

Company Name:
CCO ID of the user:
CSPC appliance id:
Screenshot of failed file upload:

Thanks and Regards,
Vivek Chauhan

[vivekcha@cisco.com]

As a PSS partner you are entitled to open a TAC case with Cisco. This community is for providing support to SNTC customers without a Smart Assist contract.

Please go to Support Case Manager (SCM), then provide the necessary information.

Thank you

[PHUHODAC88300]

I can't access tools PSS portal