Hi,I successfully registered for the Smart Net Total Care portal and my access was granted. After waiting the 24 hours, I attempted to log in. However, the page loads and then redirects me to the information page after about 10 seconds.Could you plea...
Forum Posts
Hello,Our company administrator and I have followed the steps to register my account for portal access and I received the email that it was approved but I'm still unable to access the portal. I waited 48hours after the approval before trying again an...
Resolved! Unable to access the SNTC portal
When I try at access the SNTC portal thru Firefox or Edge, it takes me to the page momentarily and then loops me back to the registration page. I have had my account approved since MAR 15th. Any assistance would be greatly appreciated.CR Party ID: ?C...
Hi, I had register and associate SN and Contract Number in the Smart Net Total Care Portal for registration. and I am still unable to access the portal.
Hey Guys, I was told to open this post due to an issue with my account. It seems that something with the sync between SNTC Portal and my account is off. I was added to my company with the correct role assigned but when I try to access SNTC I get dir...
Resolved! issues with 2.11.0.1 jeos installer.
ollowing the upgrade guide, I am attempting to install the jeos-30.4.0-1-lnx64.zip file.the guide says to use "./install.sh jeos-30.4.0-1-lnx64.zip" when I issue that command, I get a usage error. Patch path is not provided. Checking available patc...
Dear Cisco Community,We are working on a project to deploy the CSPC Collector for a client who wants to use Google Cloud Platform (GCP). We have some questions regarding the deployment process and network configuration: Deployment: We have the CSPC C...
if someone has Cisco smartnet portal access and they recently - 1- renewed existing products/contract 2- renewed existing and added more products in contractin both situations, do they automatically continue to see their devices on smartnet or need ...
An account was registered with the portal 2 days ago.I am receiving the below message when logging on to the smart net portal:You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract ...
Hello,Like others recently, I receive the following error when attempting to register with Smartnet total care portal." Your user profile does not have complete address. Please update your Cisco Account profile with the complete address. "I have be...
We have devices with support level SSSNP - SOLN SUPP 24X7X4. Planning to downgrade it to SNT - SNTC 8X5XNBD in the renewal. But only displaying SSSNT - SOLN SUPP 8X5XNBD in CCWR. Is there any limitation to do this requirement?
Hi there, Our customer is trying to upgrade the Collector but the button "upgrade now" is not active, seems like there isn't new version to upgrade to, it says that the available version it's already the current version. How can he proceed to have hi...
Good day SNTC Support,Could someone assist with deleting old entitlements, please? Thanks
I am continuously receiving following error when attempting to register with SMARTNET total care portal.“Your user profile does not have complete address. Please update your Cisco Account profile with the complete address”Product NumberProduct Descri...
hi, i have upgraded quite a few of the CSPC data collectors to the 2.10 main stream.however, as these servers have been online for a while i was working on installing the patch towards 2.10.0.3 so i tried to login into the CLI, the admin account seem...
