Smart Net Total Care Portal and Collector Discussions

Our security team has asked to determine if the collector has a Tomcat vulnerability. There are a couple of CVEs that apparently could be applicable. Is there a method to find what version of Tomcat is running?CVE-2023-42795 - Incomplete Cleanup vuln...

Hi Wanted to check why CSPC collector is performing reverse-dns lookups for managed/discovered devices? 

Its been over 24 hours since I received the email stating that I have access to the portal but I am still seeing the message "You do not currently have access to Smart Services Connection" when trying to log in

Hello team, I have added 2 accounts for access to the SNTC portal, one is more than 15 days old and the other more than 24 hours ago, the status of the users is approved in CSAM and I have received the confirmation email, however I can not access bec...

Good morning,I have an issue after I have added 3 new users to use the SNTC support portal.  I have given them both the SmartNet Net Customer User role and Business Critical care roles.The requests were approved, and each user received their respecti...

I started using the Smartnet Total Care portal about a year and a half ago, I uploaded my inventory, and I have been updating every few months since then.  Starting last week, the portal no longer functions at all.  I have not made any changes to cau...

I have contracts that show as active and assigned to my smart account when viewing my access and subscriptions. However, when I fill out the form at "SNTC Convergence (cisco.com)" I get the error:"This contract is not active and not associated with y...

Dear Cisco, all,We recently installed the Cisco Collector Server and with our Customer Administrator role we have normal access to the SNTC portal and everything looks good.After a test period, we started with the creation of a Customer User role for...

I am unable to log in to my CSPC VM using CLI. I am on version 2.10. I can log in to the GUI.

Unable to view associated contracts under SNTC Portal. Able to raise a support case for the new contracts but unable to view them in SNTC

My customer and I are trying to fetch contracts info from Cisco Smartnet portal, however it’s not working, tried multiple times refresh, re-login, clear cache, but it seems like portal issue, can you help us engage someone to fix the issue ASAP, it's...