Hello team, Recently we are having some problems with several customers regarding the association of the CBR Admin role in CSAM, I have already validated all the points necessary for association, which are: 1. Confirmation of the need for a valid S...
Forum Posts
Hello good morning. I am installing a Cisco collector, but when trying to generate the certificate, the system gives me the following error. Entitlement file generation failed. Please try again. If the issue persists, find help in the community T...
Other Smart Net Total CareInstructions online What I do see under my account
As a Partner, I have been granted to access to a few customers Smart Net Total Care portal and could see all of their info. However, not when I log in, I dont see any customers or any info at all. It's as though the screen hasn't finished loading but...
This is an unexpected error that I will share with the community. It was recommended on a previous post that a manual process to update to 2.11.0.2 was needed to be followed. I ran the manual process to update a Collector server from 2.11.0.1 to 2.11...
Hello team, Recently we are having some problems with several customers regarding the association of the CBR Admin role in CSAM, I have already validated all the points necessary for association, which are: 1. Confirmation of the need for a valid Sma...
Resolved! CSAM || Not able to add CBR Admin
Hi team, I'm having a problem where the customer can't assign an Admin CBR due to the following error: “No available roles to assign to users” We have already checked the contract issue and it is associated with both the customer email and our email....
Hi,I successfully registered for the Smart Net Total Care portal and my access was granted. After waiting the 24 hours, I attempted to log in. However, the page loads and then redirects me to the information page after about 10 seconds.Could you plea...
Hello,Our company administrator and I have followed the steps to register my account for portal access and I received the email that it was approved but I'm still unable to access the portal. I waited 48hours after the approval before trying again an...
Resolved! Unable to access the SNTC portal
When I try at access the SNTC portal thru Firefox or Edge, it takes me to the page momentarily and then loops me back to the registration page. I have had my account approved since MAR 15th. Any assistance would be greatly appreciated.CR Party ID: ?C...
Hi, I had register and associate SN and Contract Number in the Smart Net Total Care Portal for registration. and I am still unable to access the portal.
Hey Guys, I was told to open this post due to an issue with my account. It seems that something with the sync between SNTC Portal and my account is off. I was added to my company with the correct role assigned but when I try to access SNTC I get dir...
Resolved! issues with 2.11.0.1 jeos installer.
ollowing the upgrade guide, I am attempting to install the jeos-30.4.0-1-lnx64.zip file.the guide says to use "./install.sh jeos-30.4.0-1-lnx64.zip" when I issue that command, I get a usage error. Patch path is not provided. Checking available patc...
Dear Cisco Community,We are working on a project to deploy the CSPC Collector for a client who wants to use Google Cloud Platform (GCP). We have some questions regarding the deployment process and network configuration: Deployment: We have the CSPC C...
if someone has Cisco smartnet portal access and they recently - 1- renewed existing products/contract 2- renewed existing and added more products in contractin both situations, do they automatically continue to see their devices on smartnet or need ...
