New portal registration - error : Oops! Something went wrong

[Defesa]

Hello how are you ?

I am trying to register a new Smart Net Total Care, I have installed the CSPC v2.10 collector, and I need to register this new portal. We only had one Cisco account and we decided to create a new one to register the portal, the serial and contract number have already been added, when I proceed with the creation, this error appears: "Oops! Something went wrong...", I would like some help to be able to solve this problem.

thanks.

William Resende

[dbourai]

Hello,

This post has been acknowledged by us. Could you please share the following details over the Personal Message;-

CCO ID-
Party ID-
Company name-
Email -

Thanks & regards,
Devashish Bourai.

[Defesa]

Hello dbourai,

I left the information in private.

Regards,

William Resende

[dbourai · Accepted solution]

Hello,

Following is the resolution for this post.

After verifying all the details over the PM, I have provided both DA and CA roles in CSAM.
Enabled the services as well.
Pushed a Manual Sync for the user.

The customer is now visible on the SNTC portal.

Thanks and regards,
Devashish Bourai.

[Defesa · Accepted solution]

Hi,

I am now able to enter the portal.

Thanks!!

William Resende