New User cannot Access CSAM

[Joseph M]

Hi,

We are adding a new user admin to CSAM, they are added within CSAM however they are unable to login. They were added on 4/5, and have recieved the emails stating they should get access in the next 24hrs. When logging in they have not been asked for the EULA and instead are given a "You are not authorized" webpage.

[wsmithtu]

Hello Joseph.
Thank you for contacting Cisco.
In order to Verify what is happening, I will need the following information in a Private Message:
-Email/CCOID Affected: (if more than one, provide all of them)
-Company name: 
-Company CR Party ID:
-Company Location: (Physical Address)
Once you share this information, Please allow me some time and I will contact you.