Nexus 5K with two contracts appear as no covered

[Suporte_Telecom]

Hello,

I have one Nexus 5K (SSI15430MHA) with two contracts (95618866 and 200313611).

I have these two contracts in my Smartnet Total Care but my Nexus 5K appear as no covered and no included in these contracts.

I need help to fix this issue.

Regards

[jumin]

Hey Suporte_Telecom,

I was able to confirm that device with SN SSI15430MHA is in fact mapped to the two contracts via CSCC.

I believe this issue is referred to by the bug ID: CSCvd19161.  You can use the below tool to search the bug and keep up with its progress.

https://bst.cloudapps.cisco.com/bugsearch/

Thanks,

Justin

[Suporte_Telecom]

Hello,

I sended a new upload to SNTC yesterday, but the issue continues.

Can someone help me please?

[jumin]

Hey Suporte_Telecom,

In terms of device coverage info on the portal, regular collections must be completed to refresh the data.  Can you complete the following commands to try to update the data on the portal.

Login to CSPC GUI -> Settings -> Manage Data Collection Profiles -> Profile Details and check the boxes for "Run Discovery Before Collection" ; "Run DAV Before Collection" ; "Export upon successful execution of collection profile" ; and "Upload to Remote Server".  You will need to enter a file name prefix.

Once the settings above are confirmed run a collection by:

Management -> Run Collection Profile.  Let the jobs run to complete and let me know when this is done.

Thanks,

Justin

[Suporte_Telecom]

Hi jumin, thanks for your reply.

This configuration that you informed had been set.

But i tried again and I'll report to you very soon.

Thanks

[Suporte_Telecom]

Hello,

The issue continues after I maked the new collector profile.

[jumin]

Hey Suporte_Telecom,

Can you provide the company and inventory names in question?  Please see the link below on how to PM proprietary information on the community.

https://supportforums.cisco.com/blog/13237466/how-send-private-message-sntc-community

Thanks,

Justin

[sntcdemoamer1]

.

[jumin]

Hey  Suporte_Telecom,

Apologies for the delay, but as discussed, it seems the customer does not have his uploads/collections scheduled?  Can you get him to schedule their collection but have the Run Discovery and Upload upon successful collection options set so all three jobs are processed during this schedule.

Once this is set, go ahead and get the customer to run the collection profile now so we can try to update the data.

Thanks,

Justin

[jumin]

Hey  Suporte_Telecom,

As mentioned, DEV has associated the bug CSCvd19161 to this issue.  They are working on clearing this up and releasing a fix.  To keep track of this, the bug ID can be searched via the below link.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvd19161

Thanks,

Justin

[Suporte_Telecom]

Hi guys,

The bug CSCvd19161 was fixed at 17/05.

Yesterday I did a scan and uploaded the database to the cloud.

So today I checked the Nexus in portal and the switch continues uncovered.

Can check please?

[jumin]

Hey Suporte_Telecom,

Sorry for the delay in response and any inconvenience you may have experienced.  I have been working with L3 and discussing with Marcus Rustiguer about the issue at hand.

The bug has been resolved but the patch fix hasn't been released to the portal as of yet.  It is planned to have it released for the July patch release.  It seems it is an association issue in the DB in terms of which contract to utilize that we could not determine a workaround for.  We will have to wait for the patch release and confirm from there the status shown on the portal.

Thanks,

Justin 

[Suporte_Telecom]

Hi guys,

This issue continues to my Nexus 5K.

I implemented this configuration below to help to fix this issue:

- Credentials for SSH login
- Collection and upload profile scheduled weekly
- Updated CSPC Collection to 2.7 version

I need some help to fix this issue please

Regards

[jumin]

Hey Suporte_Telecom,

Can you provide screenshots of the collection and upload profiles?

Thanks,

Justin

[Suporte_Telecom]