Smart Net Total Care Portal and Collector Discussions

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Hi, We register SNTC portal using CCOID Infra@hdi. When enter portal it appears:"Welcome to Smart Net Total Care Thanks for logging in, your account will be available within 24 hours.Check back later. " This message has been displayed for more than...

Dears, for weeks, the status of my newly created SNTC account is 'Account setup in progress' with the kind advice to check back later, account is available within 24 hours. As I wrote, for several weeks already. That's not what I call 'progress'. Wh...

Hello, I am opening this case on behalf of a customer. Please respond to me if more information is needed. I am pasting the message below "Yesterday we stood up the SNTC OVA. About 2 hours after we stood up the VM our security team said they started ...

Cisco Team, I have a client with whom we are registering to access the SNTC portal, but the moment we enter the contract number and a serial number, the following message appears:"This contract is not active and not associated with your Cisco accoun...

Hi, We have one switch stack out of hundreds deployed around the globe that does not appear in the SNTC "All Equipment" list.  I logged into our local SNTC server and verified that the stack has been "collected" by the SNTC server.  It appears that ...

I am having trouble generating the entitlement .zip file for CSP-C 2.7.  I keep getting the same error message "Entitlement file generation failed.  Please try again.  If the issue persists, find help in the community."   I have tried numerous combin...

by Not applicable
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  • 7 replies
  • 0 Helpful votes

DA for Party ID 6723978 cannot assign External Role Access to my CCO ID. "The entered ID neither matches any active Cisco User ID nor matches any User outside of your Party hierarchy or user has status revalidate" Can PM the screenshot.

My second time uploading to the portal was 6/21 and the upload shows that it is still in progress. Is there a way to rectify this or at least cancel the job? Currently using collector version 2.7.     Collection ID1523493330916Processing End Time/Dat...

BDDavis by Level 1
  • 992 Views
  • 4 replies
  • 0 Helpful votes

Hi dear Cisco Team,I've tried for five times the same process using different browsers on different machines. this issue persists, i didn´t found a clear information about the issue.This issue appeared when i want download the certificate to active t...