Hi Guys,
I want to update my Smart Collector server to 2.7.1. I've clicked install, however, it's stuck in Initiated.
How do I force the upgrade? If it's via the console, what's default username/password?Thanks a lot!
Hello Everyone,
One of our customers is having difficulty sending the data to the SNTC portal.All steps (Run Profile Profile and Run Upload Profile) do not show any errors, but the data is still not arriving at the backend.
I'm attaching some logs co...
Good morning,
I pulled several custom inventory reports this morning and we are starting to see duplicate lines within them. We see one lines with the maintenance information showing the contract #, status (active), start date. Then we see a line t...
Hi,
I just buy and received my smartnet for my 6513 core switch with contract number. How I check if my vendor register it correctly by support period and all cover all module?
Estimados, Buenos dias.
Espero me puedan ayudar, el día lunes (12 de junio) realice el proceso de Upload de un cliente, a la fecha no logro ver el inventario en el portal.
el proceso se completo de forma exitosa. Puede ser un tema de Cisco?
Espe...
Hi All,
When trying to do a discovery it keeps failing and the i get the following error : Error during discovery process.Error message:DCSO-Discovery live job queue size exceeded maximum limit 10.
Any ideas why this is happening ?
Regards
Chris
...
Hi,
A customer would like to know if it's possible to change the AES 128-bit data encryption to AES 256-bit instead while transferring data from CSPC to Cisco Backend.
It's a security requirement for them.
Regards,
Marcus
I have just setup a SmartNet contract for our equipment and the portal says it is setting up and check back later. It is well over the 24 hours and I cannot no anything.
What should I do?
A serial number I have proof of coverage is showing covered in CSCC, yet uncovered in SNTC. Please PM me for the serial number and help me troubleshoot.
Why would this happen?
CSV Import from December 2016. Order was placed shortly after. Shouldn...
The CSPC is not able to send the profile results to the Cisco backend due to the following error. I doubt it is blocked by our proxy server or firewall. I wonder what IP address(es) and port(s) I need to permit?
[ERROR] [2017-05-25 18:41:46,205] ...
Good morning,I have a weekly job that runs Saturday morning at 1:00am EDT. This past weekend (6/3) was the fourth week that it ran, but it is still showing as processing in the SNTC Portal. On the previous three jobs, the processing completed on th...
