No Data in SNTC - The grid returns no rows due to the query of filters

[Alexander Rauch]

Hello, 

we have installed a new CSPC server version 2.9 last week and I was running discovery and collection profile this weekend for the first time. However, for most views I don't see the collection information in the SNTC Portal. Collected data was of course uploaded as well after successful collection profile. 

Has anyone an idea why the data is not shown. We have older CSPC servers running with similar config where I can see all the data, but it's not working for the one where we want to migrate too. 

Thanks for your help

Alexander

[agkher]

Hi Alexander,

Please share the following details so that we can proceed to solve this issue.

Company Name-
Party ID-

CCO ID-

Contract No-

[Alexander Rauch]

Hello, issue has been fixed in the meantime. I got following tip from Cisco

"Do not use the upload feature on the Collector, this should never be used for the SNTC portal.

In fact it will delete data from the SNTC portal, it is only used for the BCS or PSS Portals.

The collection process will collect device data and upload it to the SNTC portal in 1 job."

Thx Alex

[agkher]

Hi Alexander,

Thanks for the reply!