No inventory Upload

[newberntac]

My collector has not uploaded since I upgraded to 2.10.  I've tried a number of different things.  The Upload says it's successful on the collector, but when I log in, there are no recent uploads.  I even tried the suggestion on the main page here about changing the "Serial Number Duplicate Check" setting.  I can see the traffic going through my firewall, so I'm not sure where it's getting lost.  Help?!?  I would put in a TAC case, but can't find where to do that either!

[shipand2]

Hey,

I hope you are doing well!

Can you please PM me following details:

Company name on sntc portal:

CSPC appliance ID:

party id:

Regards,

Shivam Pandey

[shipand2 · Accepted solution]

Hey Suzanne,

After a webex meeting we came to know your cspc service and upload was not processing was down so we :

Performed following commands in root:

ps -u casuser

kill -9 (cspc pid)

/etc/init.d/cspc restart

/etc/init.d/concsotgw restart

rebooted the vm

/etc/init.d/tomcat restart

ran test collection and it was successful

Regards,

Shivam Pandey