No phones or APs are displayed in cisco CSPC

[agonzalezrojas88]

When run Cisco CSPC does not show my APs connected to a controller or phones from my CUCM, is it normal and why? These devices will only be displayed on the dashboard?

Kind regards

[Jarrett Pomeroy · Accepted solution]

Hello agonzalezrojas88,

The CSPC will currently only display information about the parent discovered device (like a WLC, or  CCM, parent switches).  Child devices like LWAPs, IP Phones, or Stacked Switches are identified and displayed by the SNTC Portal after a collection and upload has occurred on the parent devices. 

Can you please check and see if your APs are showing on the SNTC Portal reports?

Thank you,

Jarrett

[agonzalezrojas88]

Thanks Jarret for your answer. I will finish collecting the information and I will upload it to the web portal to know if my AP's are displayed on it

I'll keep you posted on any progress

Kind regards

[Lumbee]

Jarret et al,

we are unable to see our APs in the SNTC portal. Is there a feature set that needs to be enabled?

thanks