Nominating another Company Administrator

[marcostrevis]

Hello,

I'm trying to nominate a second (or even a third) company administrator (delegated adm) but the confirmation email never arrives to the person  nominated.

The steps I did was: Cisco Services Access Management tool => Administrators menu => Nominate an administrator => Company Administrator (Search by Cisco User) => Selected our company.

I already tried to nominate two coleagues but none of them received an email to confirm the role assigned.

Am I doing something wrong? I don't think so...

Appreciate any help from you guys.

[npicard]

Hi Marco,

The email can sometimes get caught in spam filters. If the users do not have the emails but you can clearly see them listed in your Delegated Administrator list, they can simply log in (http://tools.cisco.com/CDCEB) and they will be prompted to accept the legal agreement. Once this is done their access will be complete.

Thanks,

Nathalie