Smart Net Total Care Portal and Collector Discussions

I am trying to associate two coworkers CCO ID's to our company in CSAM so that they can access the Smart Services portal and view the results from our collector. When I search for their CCO ID's I get the attached error. Please help, opening a ticket...

Hello, I just implemented a collector in a client´s network, but I could not make the self-service registration, I'm trying to make my existing Smart Net Total Care account , which already has a collector demo partner registered, the question is sho...

Hi support forum, We installed the 2.5 ova image on our VM center. After it boot we waited over 15min, we pressed any key but the appliance did not respond. Last time this happened, we changed the NIC setting on VM center and did resolved the issue....

Our customer has posed the following question. I am posting here on their behalf.   I am seeking information on the Collection and Upload of (v)NAM and (v)WAAS devices. Specifically, what CLI or SNMP commands are best used and how will that informati...

I use SNTC multiple times a week and I ran a report this morning and when I refreshed the page it took me to the Promo Page.  See attachment for a screen shot.  I have rebooted my PC and different approaches to get access, but it always takes me back...

I registered for portal access on Wed 20.01. And today I have no information listed under "Customer" or in the "Library" menu. The Delegate Administrator procedure is completed and I have a valid contracts association in my profile. What am I doing w...

Hi there -- looking for instructions or reference on procedure to update collector appliance from 2.4 to 2.5. The download portal offers an OVA and ISO but it is not clear which file to use nor what to do once it is downloaded.  Thanks

I am trying to figure out how to find  devices that have been removed from the network or that have stopped responding. I see that there are two views Comprehensive/Latest. In order to see devices that have been removed, do we just compare these two ...

We've installed CSPC2.5.2.1 in Hyper-V, but cannot login to the console with admin/Admin!23, as listed in the manual or cisco/cisco, which is what the introduction video says to use.  What am I missing?

Hello, I have a question about my account.  When I login to https://tools.cisco.com/smartservices/ a few days ago, I have Customer Admin rights.  But now I login, I see nothing.  No company, no inventory, no nothing.  I checked in the Cisco Servers ...

I received my SNTC Admin approval yesterday but when I log into the SNTC portal I don't have access to add a new collector. There are a number of admin menus missing so I suspect I have user rights but not admin rights to the portal.