Smart Net Total Care Portal and Collector Discussions

The last few days I have gotten e-mails from the CTAS service that the CIDR block I have registered is not able to be verified, and then a couple hours later, I get another e-mail that it IS verified. Nobody is messing with the TXT record that is ou...

Column sort (ascending/descending) does not appear to be working.  If I am on Contracts - Summary and try to sort by contract end date, the results do not change.

Hi, I had added 10 devices a few days back which was being reflected on the portal. Initially I had added only 4 devices. Today, it is showing only 4 devices on the portal. It used to show all 10 as early as last Friday.  I added a total of 16 devi...

I am installing a collector, and I can't discovery lightweight access-points. The lightweight access-points lost the community snmp configuration when are reloaded. The snmp configuration of lightweight access-points is impossible by controller. I...

Hello, I'm trying to nominate a second (or even a third) company administrator (delegated adm) but the confirmation email never arrives to the person  nominated. The steps I did was: Cisco Services Access Management tool => Administrators menu => N...

Hello experts, Does the Bugs tab in the device level detail view report on all levels of bugs, and if not, can you specify which levels (Sev 1, Sev 2, etc.)? Thanks!

My data was never showing up in the portal.  I ran collector jobs, tried CSV and collector file imports.  Everything seemed to work OK, but then the data never showed up in the upload processing screen. The answer was in Data Filters.  It wasn't very...

In the Portal inventory duplicates report, how does the portal determine duplicates? I currently see that my duplicates report mirrors my inventory/all equipment report even when different S/N numbers are being collected.

Hi there, I just finished the self-onboarding for SNTC on my company, registered the collector, ran the first discovery and inventoried it. Everything was fine, except a few buttons, tabs and links that looks wrong. See? I'm most certainly that...

Hello,    Wondering if there is an automated way to push data to the collector. Right now we are evaluating the manual CVS form. Looking to push RFID tag information directly to the collector    To give you some background on the request - Cisco mfg...

Dears,  I activated this Contract number : 95763924 for my customer. It is showing on CSCC and not showing on SNTC portal under his CCO ID. Would you please advise how can we sort this issue out? It is pure an SNT Contract 8*5*nbd. Regards, Manal

Hello,   I am currently supporting one of our client to enable SNTC.  I have been unable to register an end customer/user to the new SNTC portal.  We have attempted to register (following the documentation) but no email are received after the registr...

Hi Team, The Partner Natilik has Smartnet Total care and generated the Smart report and his customer Hiscox sent him a screenshot showing for the product ID: WS-C3750V2-24PS-S two different End of software maintenance dates. These dates are different...

I have setup the portal and I generate an entitlement so I can link the collector to the portal, when I go to add the entitlement to the collector it tells me "Unable to read the contents of the License File." the server is 2.2 and the discovery engi...

  We’ve installed the Cisco Smart Collector and registered for Cisco SmartNet Total Care. The collector seems to be registered in the SNTC portal but the inventory doesn’t shows up. Can you please have a look at this. I reported this to *** with acco...