Smart Net Total Care Portal and Collector Discussions

I had this issue when SNTC 3.5 was first released. This is what TAC advised. It cleared my issues. It seems the language setting was the one that was critical. Regards, Tim Advice from TAC 1.Log out of portal using Logout function 2.Clear cache 3.Cle...

While going through our SmartNet renewal, I was just made aware that none of our Nexus 2K FEX's are in my Collector nor Portal. Is there a way to get them in there since they don't have an IP address, basically just a model # and SN#? Thanks in adva...

Hi support-team  I used to manager the CSPC via SSH,but after reboot it, seems something wrong with it,I can't manager it via SSH and prompt as below: java.net.ConnectException: Connection refused at java.net.PlainSocketImpl.socketConnect(Native Met...

hello, I seem to be stuck at the portal account setup.  It has been about 24 hours and I just wanted to make sure something was not stuck somewhere.  I was able to set up me Delegated Administrator account without any problems.  Is there something el...

Our SNTC collector finds devices with IP address 10.x.x.x.  However, when I look at my inventory on Cisco Smart Services site, the address is a public IP address.  Is there any way to change the IP address on the Cisco Smart Services site?

trying to be a Delegate Admin but I run into a “Sorry, we have encountered a technical error” page.  This is prior to matching a serial number with a support contract.  If I use a Colleague's account I can match  a serial number with a support contra...

Hello experts, This question came up in a portal training with a customer who has both the CSPC for SNTC and also has Cisco Prime. They wanted to know if the device list from the CSPC could be leveraged to feed the Prime collector and vice-versa. Tha...

I have the quick start guides etc, but could do with a full config/admin guide for the collector, and be good to use for navigation and backups, admin etc? Thanks in advance, Brian 

Hi.  i have this issue. i upload the invetory with our CSCP 2.5, but in STNC portal there is nothing appear. there is a load icon from 1 week ago. attached the following images. i saw all the documents and blog, and i think everything is ok. thanks i...

I decommissioned 24 B200 M2 blades.  In their place I installed 24 B200 M4 blades.  This was completed on Tuesday.  On Wednesday, we added the Fabric Interconnects IP address to CSPC and did a collection.  This was newly added and did not previously ...

I tried to post this question in Services, and then Solutions, but apparently those communities are no longer open.... I apologize if this is the wrong category and would be happy if it was moved to somewhere it could be answered.Our client, a large ...

Hello All, Upoaded a comprehensively expanded discovery pool to the Portal 4/22. Local CSP-C indicates upload "Successful" Smart Services Portal still does not acknowledge upload as received.   Regarding (upgraded Dashboard) OUTPUT ADMIN PAGE - "No D...

The Data Collection log shows no errors except for this as the last line: Unable to send the profile results to the Cisco Backend. Reason:A connectivity exception occured while processing the request. The Exception is :: XMPP TransportMode has Faile...

Hello All, Notice in tthe training videos ("CSP-C / Collection" segment) that (Manage Data Collection Profile) box "UPLOAD AFTER COLLECTION" went from checked to unchecked (assume for training purposes).   So, If I leave the box "checked" -- the coll...

Hello. I'm trying to register as a Delegated Administrator for SNTC but every time I enter a contract # and associated serial number, I get: "We encountered an error while processing your request. Please refresh this page or try again." But refresh...