Smart Net Total Care Portal and Collector Discussions

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Hello, I just implemented a collector in a client´s network, but I could not make the self-service registration, I'm trying to make my existing Smart Net Total Care account , which already has a collector demo partner registered, the question is sho...

Hi support forum, We installed the 2.5 ova image on our VM center. After it boot we waited over 15min, we pressed any key but the appliance did not respond. Last time this happened, we changed the NIC setting on VM center and did resolved the issue....

paul.vo by Beginner
  • 22 replies
  • 0 Helpful votes

Hello, I have a on-site VM Collector that was already registered, but it is not showing up in my on-line portal.  I also tried to add the Collector and there is no Site ID in the drop-down list.  I'm unable to locate what our Site-ID is.  How do I ge...

Hello, I have setup a virtual CSPC, version 2.5.  I registered it and licensed it, discovered 7 devices, ran the collection profile, and the data is not showing up in the portal.  The devices show up in the collector.  I ran it twice on 1/26/15, at 1...

I am trying to figure out how to find  devices that have been removed from the network or that have stopped responding. I see that there are two views Comprehensive/Latest. In order to see devices that have been removed, do we just compare these two ...

bradfocht by Beginner
  • 1 replies
  • 0 Helpful votes

Hello, I have a question about my account.  When I login to a few days ago, I have Customer Admin rights.  But now I login, I see nothing.  No company, no inventory, no nothing.  I checked in the Cisco Servers ...