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not able to perform inventory upload to Cisco portal from SNTC collector

aravindhanelango
Level 1
Level 1

‎04-28-2016 01:33 PM - last edited on ‎07-27-2018 10:59 AM by Level 1

Hi,

We recently installed a SNTC collector. we have completed all the initial configuration, device discovery and was able to upload the inventory once (we were able to see it under upload processing in SNTC portal) since then we discovered more devices and ran both manual and scheduled uploads multiple times but the uploads didn't show up in SNTC portal

SNTC collector version 3.5.2

Please help

Thanks

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1 Reply 1

npicard
Cisco Employee
Cisco Employee

‎04-29-2016 12:13 PM

Hi Aravind,

I see three instances for the company name associated with your profile in the SNTC portal; the one for which you are listed as a user has an inventory that hasn't processed uploads since 2015 and does not currently show a registered collector.The other two instances do not have any inventory in place.

You mention "recently installing a collector". Did you start the process again from scratch using self-onboarding? And if so, did you register your collector in the portal?

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