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Not Covered report does not show reason why

t_ttt
Level 1
Level 1

Hello,

 

Within the services portal when I view the "Not Covered" report under "Contracts" 100% of the devices show "Review Needed" under the "Reason Not Covered" column.

 

I need to be able to discern between which device are not covered due to end of support status and which are not covered due to contract expiration.

 

I am certain there used to be a way to see this information.  Any advice?

 

Thanks

2 Replies 2

brawall
Cisco Employee
Cisco Employee

The Not Covered report only tells which devices are not covered and need review. You may find the Custom Inventory report useful, specifically the coverage start, coverage end, contact status, and contract number columns.

 

Once you have identified the reason it is not covered you can revisit the report and update the coverage action.

 

https://www.cisco.com/c/en/us/support/docs/services/sntc/portal_user_guide.html

Within the "Custom inventory" it looks like HW LDOS is akin to End of Support date. I think this is a good start.


Thank you