Not receiving email verification for SNTC

[bdavis]

Trying to register for SNTC, but not receiving the verification email. Email is correct, Contract and Serial are all correct.

No email despite it saying it sent.

Thanks,

Bob

[gausing5]

Hi,

Could you please PM us the name of the account, Contract number and CCOID of the user?

Regards,

Gaurav Singh

[bdavis]

PM sent.

Thanks!

Bob

[gausing5]

Hi Bob,

We have assigned the mentioned user DA and CA role after enabling the service.

Please check and confirm and do let us know if you need any further assistance.

Regards,

Gaurav Singh

[bdavis]

Hi Gaurva,

I am still having trouble accessing. When I click "Sign in" on the portal, it appears to login, but then I get redirected back out with this error:

You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access.
Learn more about Smart Services or review technical discussion, blogs and videos about Smart Services here.

Thanks,

Bob

[gausing5 · Accepted solution]

Hi Bob,

We have performed a manual sync for the account.

The account is visible on SNTC portal with your CCOID as active.

Could you please check again and do let us know if you are able to access it or not?

Regards,

Gaurav Singh

[bdavis]

Hi Gaurav,

I have confirmed I have access now. Thanks for all your help!

Thanks,

Bob

[gausing5]

Hi Bob,

Thank you for the confirmation.

Regards,

Gaurav Singh