Not receiving verification link

[mnkojima]

Hello

my customer does not receive the verification link when trying to register for SNTC portal.

Thank you

Marcos

[kaptanej]

Hi , 

Please DM the following details so that we can assist you on the issue : 

• Party id 
• Company name 
• Contract number 
• Customer name 
• CCO ID

Thanks & Regards, 

Kapil Taneja 

[mnkojima]

can I send in private?

[kaptanej]

Hi , 

Please provide the Valid party id , CCO ID and the Email Address so that we can proceed further on the issue .

Thanks ,

Kapil Taneja 

[mnkojima]

cco: emn@santosbrasil.com.br

email: emn@santosbrasil.com.br

party id 1028616269

[mnkojima]

info was sent in private

[kaptanej]

Hi , 

As we have looked on your issue , we have successfully onboarded the user into the SNTC Portal .
The user is assigned as the Delegated Administrator of the company .
The user is also assigned as the customer admin of the SNTC Portal of the company .

Following steps we have done to onboard the user : 

• Manual Onboarding is done for the customer.
• First we have assigned the customer as DA for the company .
• We have also enabled the Services for the company.
• The customer has given the CA role to access the SNTC Portal for the company .
• And we have run the BDB Scripts accordingly for the manual push .
• The customer is manually pushed into the SNTC Portal.

Please let us know if you need any further assistance on the issue .

Thanks & Regards, 

Kapil Taneja