'Oops! Something Went Wrong' error when trying to register for SNTC

[aegeurope]

Hi,

Attempting to register with SNTC I'm met with the 'Oops! Something went wrong...' error page, despite trying different service agreements/serial numbers. Looking at other posts I suspect this may need some intervention behind the scenes, but I'm not sure what the best way of doing that is?

Cheers,

Rob

[shipand2]

Hey,

I hope you are doing well!

Can you please provide me these details in personal message:

Contract number:

Party id:

company name:

User ccoid :

Regards,

Shivam Pandey

[shipand2 · Accepted solution]

Hi Rob,

After you provided me the details in PM

We Manually onboarded you on the correct party id associated to the contract

As discussed on PM you have now access to the portal

Regards,

Shivam Pandey

[LindrowsqyKatjimune3361]

Hi I am having the same problem as aegeurope, what was the solution or the procedure to follow to get this resolved?

Cheers

Lindrowsqy

[shipand2]

Hi Lindrowsqy,

According to the details you have sent me in PM

We have successfully onboarded you on the right party id which was associated to your contract

Please try to login in SNTC portal.

Regards,

Shivam Pandey

[LindrowsqyKatjimune3361]

Hi Shivam

Thank you for your assistance, everything is working as it should be. 

Regards

Lindrowsqy Katjimune

[ds2acrvet]

I am also having the same issue

[shipand2]

Hi,

Please PM me the following correct details:

CCO ID:
Party ID:
Contract No:
Company name:

Regards,

Shivam Pandey

[ds2acrvet]

Done

[aacikel01]

Hello,

I have this problem, too. Could you please help me?

Thanks

[gausing5]

Hi,

Could you please share the name of the company along with contract number and CCOID in PM for further troubleshooting?

Regards,

Gaurav Singh

[gausing5]

Hi,

We have assigned the mentioned user Customer Admin and DA roles for the account linked with the contract number.

Please check and do let us know if you have any queries.

Regards,

Gaurav Singh

[GTIT GTIT]

Hello,

I have this problem, too. Could you please help me?

Thanks

[vivekcha@cisco.com]

Hi GTIT,

We are looking into the issue. Could you please Private Message me the below mentioned details to proceed further:

CR Party ID:
Company Name:
CCO ID of the user:

Serial number:
Contract Number associated with CR Party ID:

Thanks and Regards,
Vivek Chauhan