CBRAdmin access issue

[alan.pimentel]

Hi team, 

My customer assigned CBRAdmin access for my company to his Smart Net Total Care Portal two days ago and I still not able to access his STNC Portal.

I need some help with this issue, please. We need his base view to work on some coverages.

Kind Regards

[gausing5 · Accepted solution]

Hi,

Could you please share the name of the company along with party ID, contract number and CCOID in PM?

Regards,

Gaurav Singh

[gausing5]

Hi,

We have performed a manual sync for your account and you were able to see the CBR role on SNTC.

Regards,

Gaurav Singh