Oops! Something went wrong...

[xxx12341]

When I tried registering Cisco SNTC Convergence I'm getting the following error message. I've been trying again and again and nothing has changed. Can anyone help?

Oops! Something went wrong...

We are unable to process your registration request at this time. Kindly retry later. Sorry for the inconvenience.

[balaji.bandi]

check the below thread to help you and contact concerned people can resolve your issue :

https://community.cisco.com/t5/smart-net-total-care-portal-and/smart-net-is-broken-again-today-everyday-it-s-broken/m-p/4029207/highlight/true#M13275

[xxx12341]

Thanks for the info but my problem is a different one. I couldn't register and use CSPC

[kaptanej]

Hi , 

I am the in-charge of this post . I will assist you in this issue shortly . 

Please provide the following details in PM so that we can proceed further on the issue : 

• Company Name 
• Company Party id 
• Customer name 
• Customer Email Address 
• Contract Number 
• CCO ID 

Thanks & Regards, 

Kapil Taneja

[xxx12341]

thanks for your support ,I expect a quick response from you.

[kaptanej]

Hi ,

Please provide the company Party id associated with the contract number so that we can proceed on the issue . 

Thanks , 

Kapil Taneja 

[xxx12341]

I do not know the party-id, how can I reach it

[kaptanej]

Hi , 

Party ID means, specific identification linked with the account. A party id is associated with a particular company and is used check roles, check the DA and to check company user association.

Please contact your account team for the company party id . 

Thanks & Regards,