Portal access

[lcuervom]

Good morning,

I have one customer that activated the portal in May but can't access into the portal now. 

Account name: SUNY ALBANY

Portal name: UNIVERSITY AT ALBANY

CCO ID: lcasertino@albany.edu

Email Adress: lcasertino@albany.edu

Can you please help me with it. It is also happening with another account. 

Thanks,

Catalina 

[jofrumki]

Hello @lcuervom 

As a reminder, Cisco Employees are asked to post these questions to the internal community.

Thank you

[lcuervom]

Hi , I posted it in the Tech Zone and still don't have response. I have 2 customers with the same problem, the portal doesn't appear active but they already sign the agreement in CSAM. 

[jofrumki]

As explained internally but for external visibility in case another user experiences the same issue, the DA Role is insufficient to access the SNTC portal. The DA is responsible for assigning roles for SNTC access and must be done for the DA user as well.