Portal auto forwarding to promo page

[cfisheracm]

When I try to log into the SNTC portal, I get auto forwarded to promo page.  It says I don't have access when I am able to see my account on the Access manager page

[jelopezm]

Hi @cfisheracm,

Thank you for contacting Cisco Smart Services SNTC Support Community.

I understand you need assistance to access the SNTC portal.

Please share the following information with me in a private message.

- Company name:

- CR Party ID:

- Contract:

- CCOID:

Once the information is provided, allow some time to review it and I will get back to you with my findings.

Best regards,

Jesus

[cfisheracm]

I sent the information in an email.  Did you get it? 

[jelopezm]

Hi @cfisheracm,

I am unsure to which email you sent the information. I have not provided mine, so please kindly share the information in a private message.

Best regards,
Jesus

[cfisheracm]

ok.  I sent to you in private message

[jelopezm]

Thanks, for the provided information.

Allow us some time to validate and proceed internally. I will get back to you once new information becomes available.

Best regards,
Jesus

[jelopezm]

Hi @cfisheracm,

Thanks again for the provided information.
We have reviewed the information and performed a manual data synchronization.

The user is now visible in the SNTC portal. Please try login into the SNTC portal again.

Regards,
Jesus