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Portal SNTC Access

Cisco SmartNet
Level 1
Level 1

Hi there,

 

I'm facing the same problem with two differents customers, both of them did the registration (self onboarding) last week, they did click on the link received on the email to complete the request but they still not able to access the portal until today.

 

The first customer did the onboarding on july 08 and second customer did on july 10 and, as I said, both of them have not access to the portal, they see the page with "Register now".

 

Could somebody help us, please?

 

Regards

1 Accepted Solution

Accepted Solutions

jumin
Cisco Employee
Cisco Employee

Hey Cisco SmartNet,

 

Private message me the CCO IDs of both users and I will check it out in the backend.

 

Thanks,

View solution in original post

1 Reply 1

jumin
Cisco Employee
Cisco Employee

Hey Cisco SmartNet,

 

Private message me the CCO IDs of both users and I will check it out in the backend.

 

Thanks,