Portal Use Questions

[DeannaDavenport]

1.  Is there a reason why you can’t manage alerts is the alerts sections, only Active Alerts section, although the action tab is there?  
2. Under Library – Inventory Insight – what is “Others”?  If devices show up in that section, what should our action be?
3. What is the difference between Not Collected and Not Recognized
4. Under Library – Inventory Insight – Duplicates :  When devices show here, what does that mean and what should our actions be?

[npicard · Accepted solution]

Hi Deanna,

1. Alerts Management is an Admin function, therefore that functionality is available in the Administration section. The data still needs to be visible to the standard user, and therefore is "read-only" in the Alerts section.

2. The "Others" tab in the Inventory Insight section is a fall-out category. Items here usually didn't return any usable data at all ( no serial number or product ID ). The difference with the Not Recognized section is that in the Not Recognized section, we received some data, but were unable to validate it it. The action would be to go back to the devices and ensure they are reachable with SNMP enabled, and if so, troubleshoot why the collector isn't getting any data.

3. Not collected identifies that an IP address is registered in the collector, but no data was collected. Not Recognized indicates that some data was collected, but not recognized (validated) by any of our databases.

4. The Duplicates under Inventory Insights refers to items that are reporting more than one, usually in a stacked or other-wise multiplier relationship. Say you have a master switch with 3 other switches connected to it. The master would report as a parent 3 times, once for each of the children switches.

Thanks!

Nathalie

[DeannaDavenport]

Thank you, Natalie!  This helps.  I think the confusion for the Alerts action is because the action button still appears when you are reviewing alerts in the alerts section.