Smart Net Total Care Portal and Collector Discussions

Hi guys, I need help with a client's portal that I'm helping to set it up. We already did all the initial steps and after importing the entitlement file the portal is stuck for the last week on that "Get started" status with very limited options on t...

Hi Team, I'm trying to register a client in Partner Support Service portal, using Contract # 94400454 which is a PSS contract and receiving the following error, User is not authorized to register a CSP-C for the selected customer When I check my prof...

Hi, I have a customer that we onboarded into the SNTC portal but when they go to login, it redirects them to the new link and then wants them to go through the registration process again. Also, when logged into Cisco.com, all his account information...

I have two collectors, one with internet access and one without.  I have successfully upgraded the one with internet access to 2.7, but I don't see how the same procedure is going to work with the one without internet access.  Is that a document to d...

I have sent several uploads since the 5/4/17.  One of them failed while the others don't even show up as being Processed.  Is there something going on?  CSPC says they were bundled successfully and sent. Thanks.

We recently upgraded our lab CSPC to 2.6 and I've noticed a problem with our device group rules. It seems than when you create a new device group, and create rules to filter devices to that group, the Collector wipes out the rules after you save them...

I was removed, as DA, from one company. When I try to associate to my new company, the request is sent to the current DA, but he does not see any pending requests. In addition, when he tries to manually add me, it states "User is already associated t...

Hi,   I have associated my CCO with a SNT contract, and get access to the CSAM tool as a DA, but when I try to assign role to my CCO the SNT service for my company doesn't appear.   What else has to be done?  

Hello, My customer submitting the following questions: Is it possible to track licensing information with the SNTC portal (Such as device licenses for the Communications Manager)- Would we be able to see associated contract numbers of applications o...

I have a message: Welcome to Smart Net Total Care. How-To Videos are available under "Useful Links" on the left navigation panel to help initiate the Smart Net Total Care experience. But cannot find "Useful Links" on the left navigation panel to help...

Hi. How can I add another customer to SNTC Portal? An existing customer was already added. However,  I need to add a new one. Thanks and regards.

how to add customer to smart net total care ?