Problem creating SNTC account

[jordan saez]

I am trying to create an SNTC account. I was able to access the portal and fill in my information, moving on to the point where i need to verify my email, but this confirmation email does not arrive. Retried several times and resending the email without success.

Please your help.

 Smart Net Total Care Portal and Collector

[dbourai · Accepted solution]

Hi Jordan,

This post has been acknowledged by us.

Could you please share the following details over the Private Message-

Party Id-
Contract No. -
Portal name-
CCO ID-
Customer email -

Thanks & regards,
Devashish Bourai.

[dbourai · Accepted solution]

Hello,

The following has been done to resolve the issue-

 Provided both DA and CA roles to the user.
Enabled the services as well.
Pushed a Manual Sync for the user.

The user is now visible on the SNTC portal.

Thanks & regards,
Devashish Bourai.