Problems entering the Smart Net

[NicolasJoseDominguez8530]

Hi.

I have a client that is having problems with a CCO to enter the Smart Net, the following screen appears:

Thanks a lot.

[Jarrett Pomeroy · Accepted solution]

Hello Nicolas,
It looks like your customer may not have access yet for SNTC 4.x (latest SNTC Portal).
Can you PM me their CCO ID? Can you also have them try to complete the SNTC onboarding steps here? https://www.cisco.com/web/smartservices/sntc.html
Thank you,
Jarrett