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Registration Certificate

casey_biggs8
Level 1
Level 1

Have an issue with getting a "Failed” on the upload from the collector to services.cisco.com.  We have allowed an access control policy in the firewall allowing the servers listed for Cisco but still no luck. Have also tried applying a new certificate to the collector but we are getting a message that states "Registration certificate applied successfully locally but not applied to connectivity."

 

Below is the log pulled from 'cd /etc'

 

[root@ciscocollector etc]# cat hosts

127.0.0.1  localhost

127.0.0.1  localhost

::1  localhost

::1  localhost

72.163.9.100 nettools-upload.cisco.com

192.135.250.12 nettools-upload.cisco.com

64.103.36.134 nettools-upload.cisco.com

72.163.7.113 concsoweb-prd.cisco.com

173.38.37.173 concsoweb-stg.cisco.com

72.163.7.125 concsoweb2-prd.cisco.com

173.37.186.17 concsoweb-stg-old-vmmm.cisco.com

72.163.4.161 www1.cisco.com

72.163.7.38 upload.cisco.com

173.37.145.235 upload2.cisco.com

72.163.7.60 dl.cisco.com

72.163.7.60 dl1.cisco.com

173.37.146.12 dl2.cisco.com

72.163.4.70 sso.cisco.com

173.37.144.208 sso-prod2.cisco.com

[root@ciscocollector etc]#

1 Reply 1

adias
Cisco Employee
Cisco Employee

From the access to CLI using user collectorlogin and then user root send me in private the output from the following commands

 

# telnet 72.163.7.113 443

# wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate

# openssl s_client -connect concsoweb-prd.cisco.com:443

# curl --tlsv1.2 https://concsoweb-prd.cisco.com/HeadEndWebAppServlet/ -v -k

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out

# cat /etc/sysconfig/network

 

additionally from the CLI user admin send me the following

admin#  show version -d