Smart Net Total Care Portal and Collector Discussions

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When I run a report in portal and select the email notification box, I don't get an email.  I thought maybe it just didn't work, then found the notifications icon @ top right of portal and see them there.  Is there a reason why they don't come to Out...

JSM92 by Level 1
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  • 1 replies
  • 0 Helpful votes

Hello,   I recently had our server admins re-deploy CSPC in our environment using the 2.8 OVA. I installed the 2.8.0.1 patch successfully using the GUI, albeit took over 24 hours. Everything appears to be working normally, but CSPC doesn't show 2.8.1...

Hello! I've a customer with an issue regarding their contracts and their CCOID. We're met with a page like this, but they were able to register with the Total Care Portal before - but now are met with this error:   Any assistance would be greatly ap...

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Lmarquez by Level 1
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  • 1 replies
  • 0 Helpful votes

Hi Team, For last 2 months when we generate report from Smartnet "Cisco Services Connection" it says "no data available".   Data from CSPC collector is regularly uploaded to Cisco Services Connection cloud, but no report is getting generated. Please ...