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Remove User from CSAM

alanpimentel
Level 1
Level 1

Hi there,

My customer need to be associated to his new company CSAM but this user is associated to his former company, new company CSAM doesn't allow to assign him.

Could you, please, help us to remove him from old company?

Regards

1 Reply 1

lingutie
Cisco Employee
Cisco Employee

Hello Alan, Thank you for contacting Cisco and Global CX - Smart Services Support Team.

To validate, may I have the following information to help you better:

1. Company name:
2. CR party ID:
3. CSPC ID / Appliance ID ( you can find it on the top and right of your CSPC)
4. Inventory and Segment:
5. Affected CCOIDs:

You can send me the information in a private message. Regards,