Self on boarding customer upload "in-progress" over 72 hours

[Shao Feng Gu]

Hi Self-onboarding team:

There is a customer Zhuhai Meizu Technology, Inventory is "Meizu_IT"

The customer upload is over 72 hours, still in "in-progress".

Is there someone can help to look at it?

Sandro

[asingadi]

Hi Shao,

Thanks for reaching out to cisco .

I am looking into the issue and will keep you posted on the same .

Thanks,

Anusha

[asingadi · Accepted solution]

Hi Shao,

Could you please check now, upload processed successfully and latest data available on the portal.

Thanks,

Anusha.

[Shao Feng Gu]

Hi Anusha:

Thanks for the help!

Could you share the root cause of long pending status? How to avoid it happen again?

Sandro

[asingadi]

Hi Sandro,

It was due to the bug , we have fixed it now.

Thanks,

Anusha.

[Shao Feng Gu]

Thanks for the confirmation,  Anusha, have a great day!