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Service coverage in case of change of country

mayjose
Cisco Employee
Cisco Employee

Hi Team, 

 

I have query from a Partner below:

"If I brought all my company's AP service at RPC ,Will the service cover the AP which is brought and located at Korea or Hong Kong?"

The AP will come from China . I'm having trouble finding a document that proves this. Any help will be appreciated! Thank you

1 Accepted Solution

Accepted Solutions

Walter Thompson
Cisco Employee
Cisco Employee

Good day to you!

 

My apologies for the delay in response.

 

I suggest checking the validity of the equipment purchased under the service coverage. Contact Cisco customer support about the change of ownership of the service coverage from one country to another country (Cisco is Global, so I don't foresee an issue.).  I'd perform a serial number query using our services contract portal >https://ccrc.cisco.com/ServiceContract/

 

Including the show inventory from your, CLI will assist in the verification of your service coverage. 

 

Additionally, please speak with our customer service center for help using the Cisco Customer Service Hub here >https://customerservice.cloudapps.cisco.com/

 

Note I find phone calls more responsive for quicker solution/resolution.

>Customers and Partners: 1-800-553-6387

 

I hope this helps with your service coverage change of country questions. 

 

Have a fantastic day ahead!

 

Br,

 

Walter

View solution in original post

1 Reply 1

Walter Thompson
Cisco Employee
Cisco Employee

Good day to you!

 

My apologies for the delay in response.

 

I suggest checking the validity of the equipment purchased under the service coverage. Contact Cisco customer support about the change of ownership of the service coverage from one country to another country (Cisco is Global, so I don't foresee an issue.).  I'd perform a serial number query using our services contract portal >https://ccrc.cisco.com/ServiceContract/

 

Including the show inventory from your, CLI will assist in the verification of your service coverage. 

 

Additionally, please speak with our customer service center for help using the Cisco Customer Service Hub here >https://customerservice.cloudapps.cisco.com/

 

Note I find phone calls more responsive for quicker solution/resolution.

>Customers and Partners: 1-800-553-6387

 

I hope this helps with your service coverage change of country questions. 

 

Have a fantastic day ahead!

 

Br,

 

Walter

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