Smart collector - Root password recovery

[sat.datos.mdtel]

Hello,

I recorded the admin, root and collectorlogin passwords, but now these don't seem to work.

The username admin authenticated by web access, but not by ssh.

For username root not authenticated by ssh,

For username collectorlogin authenticated by ssh, but the root's password can not be reset.

SNTC is running on a VM.

With this scenario is it possible to reset the root password?

Thanks in advanced.

Regards.

[Jarrett Pomeroy]

Hello,



You can reset the root password if you have access to the admin CLI shell by running the command "pwdreset root 90". If an account has been locked due to multiple failed attempts, you will need to wait at least 30 minutes before trying to login again with the correct password.



Thank you,

Jarrett

[sat.datos.mdtel]

Hello,

thanks Jarrett but I haven't access to the admin CLI shell. Would it be possible reset the password admin?

Regards,

Jorge

[Jarrett Pomeroy · Accepted solution]

Hello,



Can you please try to login again as "collectorlogin" and type "su -" to move into the root account? Direct SSH access to root is disabled for security however you can login via collectorlogin. Please make sure to also wait at least 30 minutes between your last root login attempt.



Thank you,

Jarrett

[sat.datos.mdtel]

Hello,

Great, I have access with the root account.

Thanks very much.

Regards,

Jorge.