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Smart Net renew Lockdown

Ibrahim Kasabri
Level 1
Level 1

Dears, 

 

I have Cisco Smart Net Contract which expired during the lockdown,

when I renew the smart care Contract after two months of expiration does the new contract starts from the last date of the old one or it takes the new date? 

Thanks 

1 Reply 1

shaimoor
Cisco Employee
Cisco Employee

Unfortunately, TAC is unable to assist directly with contract coverage orders. 

 

Using the below Cisco Commerce resource, you may navigate to the below URL and open a ticket (The floating ‘Help’ menu will allow you to open a case with the Commerce Support resources): https://apps.cisco.com/Commerce/home

 

You can also send an email to services-entitlement-help@cisco.com.  A entitlement support Specialist will be able to provide you information or instructions about your contracts.

Please provide the m with the contract details ?

 

Thanks.